Cancellation & refund policy
How cancellations, no-shows and refunds work on Kawakari bookings.
This is a working draft prepared for launch preparation. It must be reviewed by a qualified Nigerian lawyer before Kawakari accepts live payments.
1. Cancelling a booking
To cancel, contact support with your booking reference. A cancellation takes effect when we acknowledge it, not when you send the message.
2. Refund windows
More than 24 hours before the scheduled pickup time: full refund of amounts paid.
Between 6 and 24 hours before pickup: 50% refund, reflecting driver commitment and positioning costs.
Less than 6 hours before pickup: no refund, as the vehicle and driver are already committed to your trip.
3. Cancellations by Kawakari
If we cannot supply a vehicle for a confirmed booking, you receive a full refund. Where possible we will first offer an alternative vehicle of equal or higher category at no extra cost.
4. No-shows
If you cannot be located at the confirmed meeting point after the waiting allowance has passed and we cannot reach you on the contact number provided, the booking is treated as a no-show and is not refundable.
If your flight is cancelled or significantly delayed, tell us as soon as you can and we will reschedule rather than charge a no-show wherever we reasonably can.
5. How refunds are paid
Refunds are returned to the original payment method and in the original currency. Processing time depends on your bank and payment provider, typically 5 to 10 business days.